Client Relationship Management Analyst

March 16

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Pearson VUE

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Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

computer-based testing • electronic testing • psychometric services • test development • test delivery

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

📋 Description

• The Client Relationship Manager is responsible for delivering agreed recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. • This role involves working with institutions to raise the profile of PTE and related testing products, building brand awareness, and demand for English language tests. • Collaborate with ELL colleagues globally to drive activity between sending and receiving markets. • Represent the interests of the US in product development and market information provision. • Execute a tactical plan across higher education institutions to secure endorsement/use of the PTE portfolio. • Build and manage relationships with university leaders to secure awareness and endorsement for PTE. • Utilize sales skills to develop relationships with universities and colleges, demonstrating PTE benefits. • Employ sales techniques to connect with faculty/staff daily. • Position the PTE portfolio with key external stakeholders including education associations and recruiting agents. • Showcase the PTE portfolio at industry events. • Provide university support through workshops and seminars on English testing. • Maintain accurate tracking and forecasting in OneCRM (Salesforce.com).

🎯 Requirements

• Ability to communicate professionally, clearly, and effectively to target audiences. • Highly developed oral, written and presentation skills. • Experience in building stakeholder relationships for commercial benefit. • Good influencing skills and the ability to convince through personal credibility. • Evidence of success in a sales role. • Experience of working independently with strong organizational skills. • Ability to travel. The role will require travel within the territory to meet with universities/colleges, attend events and other stakeholders. • Determined/driven, proactive, polished. • Thrives in an agile, changing environment. • Computer and Microsoft literate & able to use a CRM system. • Proficiency with Office tools, mobile technologies, computer applications, and business systems.

🏖️ Benefits

• This position is eligible to participate in a sales incentive plan. • Information on benefits offered is available.