Pearson VUE
computer-based testing • electronic testing • psychometric services • test development • test delivery
HR Communication Center Representative
October 16
Pearson VUE
computer-based testing • electronic testing • psychometric services • test development • test delivery
Description
• Coverage: 5 months contract period • At Pearson, we’re committed to a world that’s always learning. • We are bold thinkers and standout innovators who motivate each other. • Take inbound and outbound phone calls to respond to queries and resolve issues. • Monitoring and responding to incoming email, chat, call, and text communications. • Work within multiple systems simultaneously to respond in real-time to callers. • Achieve a basic understanding of company policies. • Core work hours: 8:00-5:00 local US Time Monday through Friday.
Requirements
• Minimum college or technical training preferred; or a combination of education and experience • Strong customer service skills and call center experience • Strong technical skills and/or experience with HRIS systems • Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required • Adherence to confidentiality and nondisclosure requirements • Ability to multi-task and demonstrate time management in a fast-paced environment • Excellent organizational skills and excellent communication skills required • Positive demeanor and the ability to work well with others in providing excellent customer service is critical • Sense of ownership and urgency to support business and employee needs
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