Client Delivery and Procurement Manager

17 hours ago

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Penbrothers

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Penbrothers is a leading provider of remote staffing solutions based in the Philippines. The company specializes in helping businesses find, hire, and manage top Filipino talent, offering a seamless onboarding process and comprehensive HR support. By streamlining administrative tasks such as payroll and compliance, Penbrothers allows companies to focus on their core objectives while building effective, high-performing remote teams. Their mission revolves around humanizing growth, ensuring that both business success and employee well-being are prioritized.

Talent Acquisition • Employment and Onboarding • HR Management and Payroll • Compliance • Office Space

201 - 500 employees

Founded 2014

🤝 B2B

🎯 Recruitment

👥 HR Tech

📋 Description

• The Client Delivery and Procurement Manager plays a critical role in ensuring seamless coordination and execution of operational support activities. • This position focuses on managing processes, maintaining documentation, and fostering client engagement to enhance service delivery and operational efficiency. • Manage purchase orders and oversee end-to-end delivery, collaborating effectively with internal teams such as Finance, Billing, Logistics, and others • Coordinate signature requests, ensuring compliance with internal standards using tools like PDF Filler and Outlook. • Acquire and upload draft and executed contracts into the designated repository. • Maintain an organized filing system with consistent naming conventions. • Periodically review and purge outdated or obsolete documents to ensure compliance. • Act as a primary point of contact for client communications related to task and purchase orders. • Ensure clear and consistent communication of delivery milestones and expectations. • Analyze operational workflows and propose enhancements to improve efficiency. • Collaborate with cross-functional teams to implement best practices in documentation and client engagement.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations, or a related field preferred. • 2+ years of experience in operational support, client engagement, or related roles. • 2+ years of experience in customer service, administrative assistance • Excellent verbal and written communication skills are essential including spelling, grammar, and punctuation. • Ability to multitask and prioritize effectively in a fast-paced environment. • Must have strong time-management/organizational skills and strong attention to detail. • Must be professional, diplomatic and have strong customer service skills. • Proactive, resourceful, and adaptable with a problem-solving mindset. • Proficiency in Microsoft programs (Excel, Word, Teams, and Outlook). • Experience with Salesforce or similar CRM systems (Hubspot, Zendesk, Zoho) • A positive attitude and desire to work in a passionate industry that makes a difference every day.