Customer Success Manager

2 days ago

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Perforce Software

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DevOps Solutions • Version Control • DevSecOps • Agile Project Management • Software Configuration Management (SCM)

1001 - 5000

Description

•Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. •We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. •At Perforce, you’ll work with and learn from some of the best and brightest in business. •Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. •With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. •The best run DevOps teams in the world choose Perforce. •Position Summary: Director of Customer Success for the Delphix brand at Perforce is searching for a Customer Success Manager to join the team. •You are customer-focused, who is experienced at managing and growing customer accounts. •You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. •You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. •You can identify and mitigate risk as well as pull teams together to solve escalations. •You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. •You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives. •You are able to establish yourself as a trusted advisor with any level of resources. •You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products. •We are passionate about helping enterprises use data to accelerate data-driven transformation. •Our DevOps Data Platform combines enterprise-wide data coverage with data compliance to enable modern CI/CD workflows, accelerate the journey to the cloud, transform customer experiences and increase the adoption of disruptive AI technologies.

Requirements

•Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience •5+ years of experience in account management/customer success in a software company •Experience negotiating and closing customer contracts (renewals & expansion) •History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent •Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions •Experience working in a development, testing or data management environment •Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking •Must work within a team environment with sales, field services and delivery teams •Knowledge of customer success tool such as Gainsight and efficient in creating powerpoint presentations •Must be able to travel at times