Customer Success Manager

April 9

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Perforce Software

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Perforce Software is a leading company specializing in software development tools that enhance DevOps capabilities. Their comprehensive suite of products includes version control systems, such as Helix Core, which facilitate efficient data and code management. Perforce offers solutions for agile project management, continuous software quality, and platform automation, with a focus on improving security and compliance. Their tools are widely used in industries like automotive, finance, and game development, making them essential for organizations seeking to optimize development speed and quality without compromising on security. Perforce's products support a range of needs from digital asset management to Java application development, demonstrating their ability to cater to diverse software development requirements and provide significant business value through enhanced productivity and collaboration.

DevOps Solutions • Version Control • DevSecOps • Agile Project Management • Software Configuration Management (SCM)

1001 - 5000 employees

Founded 1995

🏢 Enterprise

☁️ SaaS

⚡ Productivity

📋 Description

• Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. • We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. • At Perforce, you’ll work with and learn from some of the best and brightest in business. • Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. • With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. • The best run DevOps teams in the world choose Perforce. • The Delphix Customer Success Director, for the Delphix Customer Success Team at Perforce is searching for a Senior Customer Success Manager to join the team. • Able to tackle more complicated jobs and provide assistance where needed. • Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. • Can handle a wide variety of problems and issues that come their way. • This position will support our Delphix brand. • You are customer-focused, who is experienced at managing and growing customer accounts. • You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. • You are comfortable in renewal conversations including presenting ROIs and financial terms with a history of meeting renewal and expansion targets. • You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. • You can identify and mitigate risk as well as pull teams together to solve escalations. • You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. • You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. • You are able to establish yourself as a trusted advisor with any level of resources.

🎯 Requirements

• Experience negotiating and closing customer contracts (renewals & expansion) • 8+ years history of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent • Experience working with reseller and services partners • Track record of guiding technical conversations and persuading others to take action based on requirements • Experience in Software and ideally in DevOps, Test Data Management, Agile, CI/CD and/or Masking • Must work within a team environment with sales, field services and delivery teams • Knowledge of customer success tool such as Gainsight and efficient in creating powerpoint presentations, excel and ROIs • Must be able to travel at times

🏖️ Benefits

• medical • dental • vision • retirement benefits • life insurance • wellness programs • total time off • other employee perks