Customer Success Manager

10 hours ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $68.2k - $96.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Perforce Software

WebsiteLinkedInAll Job Openings

DevOps Solutions • Version Control • DevSecOps • Agile Project Management • Software Configuration Management (SCM)

1001 - 5000 employees

Founded 1995

🏢 Enterprise

☁️ SaaS

⚡ Productivity

Description

• Perforce is a community of collaborative experts, problem solvers, and possibility seekers • Work should be both challenging and fun • With a global footprint spanning more than 80 countries • Trusted by the world’s leading brands to deliver solutions for the toughest challenges • Searching for a Customer Success Manager to join the team • Customer-focused, experienced at managing and growing customer accounts • Comfortable in renewal conversations including financial terms • Possess a high level of empathy and pay close attention to the needs of customers • Identify and mitigate risk and pull teams together to solve escalations • Work closely with Professional Services, Sales, Engineering, Product teams, partners and more

Requirements

• Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience • 5+ years of experience in account management/customer success in a software company • Experience negotiating and closing customer contracts (renewals & expansion) • History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Experience working in a development, testing or data management environment • Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking • Must work within a team environment with sales, field services and delivery teams • Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations • Must be able to travel at times

Benefits

• medical • dental • vision • retirement benefits • life insurance • wellness programs • total time off • other employee perks