Field Service Engineer

5 days ago

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Grifols

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Grifols is a global healthcare company dedicated to improving the health and well-being of people around the world. They focus on the development, production, and distribution of innovative plasma-derived medicines and have a strong commitment to research and development in the pharmaceutical sector. Grifols aims to provide solutions for patients with rare diseases and chronic conditions, contributing significantly to the field of biotechnology and healthcare.

Plasmapheresis • Plasma derived therapies • Diagnostics • Intravenous therapies • Clinical nutrition

10,000+ employees

Founded 1909

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• This Field Service Engineer primary works in the Indianapolis, IN area to provide service and support to our Grifols customers at the customers facility and by telephone. • A high sense of service understanding, and experience of servicing electronic/electro-mechanical equipment is required to fulfill the role. • This Field Service Engineer works very independently and reports directly to the Technical Support Manager and works 100% remote. • Compliance - Adhere to procedures and protocols outlined by the Grifols GST organization and Grifols Diagnostic Solutions. • Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. • Documentation of activities within CRM system. • Escalation of Customer Needs - openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers. • Projects - will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams and process development and improvements.

🎯 Requirements

• Excellent organizational, record keeping, and inventory skills required. • Knowledge of GMP, ISO and other certifying agency policies and regulations. • Proficient with Microsoft applications and familiar with computerized call handling systems. • Excellent analytical and troubleshooting skills. • Self-motivated and self-directed, with strong interpersonal and communication skills, and the ability to communicate technical information effectively. • Customer Focus

🏖️ Benefits

• salary in line with the market as well as an annual bonus target • Company Car, Laptop and Cell Phone • paid Vacation, PTO holidays, 8h PTO for your Birthday • Professional development opportunities (training, career development) • Gym pass, Employees perks program • 401 (K) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute) • Health insurance: Medical, Dental, Vision • Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance • Health Savings Account, Flexible Spending Account • Critical Illness, Accident, Hospital Indemnity coverages • Adoption benefits