Operations Lead

December 19, 2024

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PermitFlow

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PermitFlow is a company focused on streamlining the permitting process for developers, builders, contractors, and other professionals across various municipalities. Their platform offers services such as permit research, preparation, submission, and tracking, all designed to expedite the approval process. With a team of local experts and nationwide coverage, PermitFlow ensures that projects are permitted quickly and efficiently, reducing paperwork and enhancing transparency. The company provides specialized solutions for a range of projects including new construction, roofing, and renovations for both residential and commercial properties, making it easier for clients to navigate municipal regulations.

Building Permits • Construction Permits • Construction Technology • Permit Software • Permits

11 - 50 employees

🏢 Enterprise

⚡ Productivity

🤝 B2B

💰 $31M Series A on 2024-02

📋 Description

Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities. • Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities. • Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible. • Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements. • Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders. • Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

🎯 Requirements

5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment. • Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions. • Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred. • Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail. • Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs. • Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development. • Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle. • Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

🏖️ Benefits

📈 Equity packages • 💰 Competitive Salary • 🩺 100% Paid health, dental & vision coverage • 💻 Company issued laptop. • 🎧 Home office & equipment stipend • 🎤 Team building events • 🌴 Unlimited PTO