Operations Lead

2 days ago

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PermitFlow

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Building Permits • Construction Permits • Construction Technology • Permit Software • Permits

11 - 50 employees

🏢 Enterprise

⚡ Productivity

🤝 B2B

🔥 Funding within the last year

💰 $31M Series A on 2024-02

Description

Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities. • Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities. • Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible. • Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements. • Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders. • Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Requirements

5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment. • Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions. • Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred. • Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail. • Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs. • Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development. • Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle. • Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

Benefits

📈 Equity packages • 💰 Competitive Salary • 🩺 100% Paid health, dental & vision coverage • 💻 Company issued laptop. • 🎧 Home office & equipment stipend • 🎤 Team building events • 🌴 Unlimited PTO