Campaign Delivery Manager

5 days ago

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Persado

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Persado is a high-growth, category-leading AI platform that helps data-driven executives – including CMOs, CXOs, CDOs, CFOs, and P&L owners – unlock a new level of value creation by ensuring the right words are used at every customer interaction. Persado delivers hundreds of millions in incremental value to some of the biggest companies in banking, insurance, retail, telecom, healthcare, and more. The Persado platform uses natural language generation, machine learning, and experimental design – powered by the world’s largest language knowledge base of millions of tagged and scored words and phrases – to deliver a 41% average lift in conversion across customer engagement channels.

Digital Marketing • Conversion • Acquisition • Retention • Email Marketing

201 - 500 employees

Founded 2012

💰 $30M Series C on 2016-04

📋 Description

•Salary Range: $75,000.00 - $90,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand). •As a Campaign Delivery Manager, you will be responsible for partnering with internal teams, 3rd parties and Customers for managing the planning and implementation of Persado's digital marketing campaigns in accounts throughout the world. •You will collaborate daily to drive campaign consumption and performance uplift, deliver operational excellence, and bring exceptional experience to all stakeholders. •Help drive value realization through the day-to-day campaign execution of Persado Enterprise customer •Be the primary contact - internally and externally - for all Customers’ operational requests, and specifically be dealing with: •Customer communication and collaboration on operational tasks •Defining relevant specifications and requirements, involving all departments and/or 3rd parties needed •Ensuring technical feasibility, resource availability, as well as on-time and on-budget delivery •Coordinating internal requests in our project management platform •Creating and monitoring timelines and trackers •Setting client expectations and prioritize campaigns execution, as per the available capacity of the Operations team •Managing performance reporting (pulling or requesting data, processing it with internal teams, delivering summaries) •Escalating customer and execution-related issues as needed •Develop and apply skills including: •Agile project management methodologies (e.g. Kanban) and/or platforms (ex: Wrike, Asana, Basecamp, Trello) •Platform analytics (ex: Google Analytics, Adobe Analytics, Bluecore, etc.) •Serve as a coordinator in managing Operations teams Kanban boards •Participate in department projects to define and document processes •Work continuously for increasing internal efficiency, for improving cross-departmental collaboration and for reducing overhead •Escalate customer and execution related issues to Account team as needed

🎯 Requirements

•1-3 years of professional work experience, with at least 1 year in a client-facing environment (ideally with large Enterprise-level clients) •Bachelor degree in Management or relevant field •Experience with supporting digital marketing campaigns such as Email, Web, Google Adwords, Facebook Ads or other paid media campaigns •Basic understanding of project management methodologies with solid process-oriented thinking and problem-solving capability •An analytical mindset and comfort with data and basic business math to support results processing, as well as value and impact reporting. Able to navigate simple calculations and pivot tables in Excel and/or Google Sheets. •Love paying special attention to detail and timelines while displaying abilities to juggle multiple tasks and priorities •Experience in managing technical implementations and running a/b or multi-variant testing within digital marketing platforms will be considered a plus

🏖️ Benefits

•Competitive and equitable compensation •Generous benefits packages globally •401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future •We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources •Employee Enrichment Fund to pursue a passion or upgrade your home office! •Structured onboarding program to ensure a confident start and long-term success for new hires! •Strong emphasis on career development and mobility, continuous feedback loops and performance management •Flexible time off to support work-life harmony (including Summer Fridays and a one week Winter Holiday Break) •#PersadoCares! 2 paid Volunteer days per year and charitable donation match •Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)!