Sales Account Manager

October 10

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Peter Millar

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Description

• Provide information and analysis to customers as well as the sales and management team regarding order fulfillment, order status and inventory availability • Influence, guide, and assist customers with sales opportunities through use of product knowledge, availability and cross selling • In collaboration with the assigned Sales executive, engage with strategically designing proactive customer outreach selling initiatives to achieve company sales and inventory targets • Ensure customer response SLAs are consistently met while projecting a friendly, helpful, and professional image in all customer interactions • Ensure prompt email and phone support to all customer and sales rep queries • Assist and engage our customers to utilize B2B tools, promoting customer empowerment to access product availability, order placement, order status updates, and other essential customer needs • Responsible for efficient, accurate customer order placement, maintenance, and overall order management • Partner with Sales Executives in managing account base within defined sales territories • Collaborate on revenue growth and service initiatives while managing territory volume and addressing day to day customer account needs and requests • Engage with multiple areas of the company as needed to affect territory performance (e.g. merchandising, production, finance and operations) • Address and resolve customer or management concerns in a proactive, quick and professional manner

Requirements

• Must be proficient in Microsoft Office, Blue Cherry, and additional tools • Flexibility to adapt to constantly evolving business needs of a growing company • Customer service mindset – with a willingness to go above and beyond • Analytical mindset with strong problem-solving skills • Attention to detail and extremely organized • Ability to manage multiple priorities and deadlines at one time • Effective at working in a team environment while managing individual priorities and duties efficiently • Be comfortable building and maintaining strong relationships with our customers, internal teams, and management • Familiarity with the apparel industry is a plus