Director of Partner Support

3 days ago

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Phil, Inc.

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Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200

Description

• Company Overview • Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. • Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. • Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. • Ready to join our team of mission-driven, analytical, and passionate people? • Position Overview • Phil is seeking a talented and experienced Director of Partner Support to lead and manage a team of Partner Support agents, ensuring high-quality service delivery for our patients and maintaining strong relationships with our network of partner pharmacies. • This role will focus on overseeing fulfillment operations, monitoring Service Level Agreements (SLAs), and implementing strategies to enhance patient satisfaction.

Requirements

• Bachelor's degree in a relevant field. • 7+ years of experience in partner support or customer service management, preferably in a technology, SaaS environment, or healthcare space. • Proven track record of managing large-scale support operations and meeting or exceeding SLAs. • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Analytical mindset with the ability to translate data into actionable insights. • Experience with CRM systems and support ticketing tools. • Strong problem-solving and decision-making abilities

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.