Senior Vendor Performance Manager

6 days ago

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Phil, Inc.

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Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200

Description

• Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. • Phil's B2B2C platform provides an end-to-end prescription management and delivery service. • The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform focused on patient experience and overall human wellbeing. • This role will focus on managing the lifecycle of partner engagements, driving operational excellence, and ensuring partner satisfaction.

Requirements

• Bachelor's degree or equivalent experience. • 5+ years of relevant professional experience. • At least 3 years of experience in client services, including direct interaction with partners and/or clients, project/program management, and examples of managing external partnerships. • Excellent verbal and written communication skills, with strong time management, attention to detail, problem-solving abilities, a sense of urgency, and enthusiasm. • High level of empathy for partners and customers, with strong active listening skills. • Enjoys solving problems in dynamic and rapidly changing environments. • Experience with analytical tools such as Looker, MongoDB, and Tableau. • Proficient in Google Apps, project management tools (e.g., SmartSheet, TeamGantt), and CRM applications (e.g., Salesforce). • Familiarity with API and technical knowledge is a plus.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.