Phoenix Productions
PHOENIX - Ideas + Execution: Expressing the full potential of great ideas requires a directed sense of curiosity, resolve and inspiration. Phoenix is founded on a multi-disciplinary model that fuses creative agency, production company and post house into our process. Seamless integration of creativity, talent and technology allows us to focus on client satisfaction and provide relevant, high-quality projects from concept through completion.
creative agency • production • post production • design • motion graphics
1 - 10 employees
Client Services Coordinator - Temporary
March 12
🏄 California – Remote
💵 $22 - $25 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
🚫👨🎓 No degree required
Phoenix Productions
PHOENIX - Ideas + Execution: Expressing the full potential of great ideas requires a directed sense of curiosity, resolve and inspiration. Phoenix is founded on a multi-disciplinary model that fuses creative agency, production company and post house into our process. Seamless integration of creativity, talent and technology allows us to focus on client satisfaction and provide relevant, high-quality projects from concept through completion.
creative agency • production • post production • design • motion graphics
1 - 10 employees
📋 Description
• Our Client Services team is seeking a highly motivated and experienced Client Services Coordinator to join our team • This role will serve as both a frontline support representative and a day-to-day leadership support, ensuring smooth operations while assisting with fulfillment processes and overflow support across multiple channels • The ideal candidate will have a minimum of 2 years of experience in customer service, strong Zendesk expertise, and the ability to problem-solve operational challenges in e-commerce fulfillment, fraud management, and returns processing
🎯 Requirements
• 2+ years of experience in a customer service or operations role, preferably in e-commerce or retail • Proficiency in Zendesk for ticket management, reporting, and customer communication • Strong Excel skills for analyzing reports, tracking disputes, and managing order data • Experience handling chargebacks, refunds, fraud cases, and fulfillment discrepancies, preferably within Braintree and PayPal • Ability to multi-task, prioritize workload, and thrive in a fast-paced environment • Strong communication and problem-solving skills, with a proactive approach to issue resolution • Ability to work independently in a remote environment
🏖️ Benefits
• We offer a competitive benefits package including comprehensive health and wellness coverage • 401k with company match • wellness incentives including a monthly fitness reimbursement and onsite fitness classes • options for education reimbursement • discount on all products • generous and flexible vacation policy • generous maternity and paternity leave • pet insurance
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🇺🇸 United States – Remote
💵 $16 - $25 / hour
💰 Private Equity Round on 2021-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
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