Senior Solutions Engineer

2 days ago

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Pindrop

WebsiteLinkedInAll Job Openings

anti-fraud • phone fraud • fraud • authentication • call center authentication

201 - 500 employees

Founded 2011

🔒 Cybersecurity

📡 Telecommunications

💸 Finance

Description

• Provide technical pre-sale support to sales teams to achieve assigned sales goals. • Act as a subject matter expert for Pindrop’s expanding portfolio of solutions. • Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments • Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. • Gain trust and influence customer buying process with technical knowledge and consultative selling skills • Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI. • Conduct product demonstration to customers and lead successful proof of value (POVs) • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. • Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents. • Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. • Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities • Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans • Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Requirements

• 10+ years of sales engineering experience, closing $1M+ deals. • Proven consultative selling of very large, complex deals • Excellent presentation and communication skills with executive presence and confidence • Deep Technical background with specific experience in Contact Center technology in large Enterprise including Banking, Brokerage, Insurance, and Retail market sectors. • Understanding of APIs • Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing solutions. • Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively. • Adept at working on a remote team and fostering a collaborative environment • A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines. • Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.

Benefits

• Competitive compensation, including equity for all employees • Unlimited Paid Time Off (PTO) • 4 company-wide rest days in 2024 where the entire company rests and recharges! • Generous health and welfare plans to choose from – including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Affordable vision and dental plans for you and your family • Employer-provided life and disability coverage with additional supplemental options • Paid Parental Leave – Equal for all parents, including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Identity protection through Norton LifeLock • Recurring monthly Phone and Internet allowance • One Time home office allowance • Remote first environment – meaning you have flexibility in your day! • Company holidays • Annual professional development and learning benefit • Pick your own Apple MacBook Pro • Retirement plan with competitive 401(k) match • Wellness Program including Employee Assistance Program, 24/7 Telemedicine