Customer Service Specialist

March 3

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Costco Wholesale

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Costco Wholesale is a membership-based wholesale store that offers a wide variety of products including groceries, electronics, apparel, home goods, and more, all sold at competitive prices. With a focus on bulk purchasing and value, Costco provides its members with access to high-quality products at lower prices compared to traditional retail outlets. The company operates warehouses globally, catering to both individual consumers and businesses.

Retail • Merchandising • Operations • E-commerce • Travel

10,000+ employees

Founded 1983

🛍️ eCommerce

🛒 Retail

🏪 Marketplace

📋 Description

• The Customer Service Specialist will be responsible for responding to customer email and white mail inquiries about company marketing programs, website, store experience, product availability, and order status. • This position will handle various back-office operational work including data entry, fulfillment, and returns processing among others. • This position will provide support to Call Center associates on a real-time and follow-up basis, assisting with answering questions, and taking calls from the Contact Center associates. • The Customer Service Specialist will work to prevent and/or resolve customer issues with the goal of attaining 100% customer satisfaction, attain first contact resolution, and build customer loyalty and brand awareness by providing outstanding service.

🎯 Requirements

• High school diploma required; bachelor’s degree preferred • 0-3 years of experience in a service position • Excellent verbal and written communication skills • Knowledge of principles and processes for providing outstanding customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction • Ability to speak in front of large groups • Ability to handle difficult customers and situations with little direct supervision, illustrating outstanding influence, negotiation, and problem-solving skills • Outstanding all-around customer service skills • Outstanding time management and organizational skills • Flexibility in daily work needs; showing willingness to do what is necessary • Strong knowledge of brand and product lines • Proficient in Microsoft Office • Use of automated systems including working with computerized informational database • Ability to pass preliminary phone skills/computer keyboard testing • Ability to work in fast paced environment • Adherence to call monitoring/workstation confidentiality agreement