Customer Support Agent

6 days ago

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PIRATE.COM

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Rehearsal studios • Practice rooms • Rehearsal rooms • Locker storage • DJ studios

51 - 200

Description

• We're seeking dedicated, energetic, and highly motivated Customer Support Agents to join our Artist Support team. • As part of this team, you'll play a crucial role in delivering world-class service to Pirate artists globally. • Responsibilities include assisting customers both inside and outside our studios via live chat, phone, and email, managing bookings and account queries, troubleshooting equipment issues, and communicating equipment and estates issues to our Ops team. • We are seeking two evening positions covering the evening shift patterns 20.30pm-02.30am. • This is a temporary position until the end of January with the opportunity to turn into a permanent position.

Requirements

• Experience in customer service, preferably within a high-volume call centre environment. • Strong understanding of exceptional customer service principles with a customer-first mentality. • Ideally, prior experience working with audio equipment.

Benefits

• Free Studio Hours • 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays) • 2 Duvet days – to press the pause button and reset mentally, no questions asked. • 4 weeks of fully paid sick leave • 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work • 8 weeks of fully paid paternity leave with a staggered return to work. • 8 days fully paid leave for each fertility treatment cycle (IVF) • 4 weeks of fully paid Pregnancy Loss leave • 24/7 Virtual GP & EAP • Dental cover • Life insurance , online will writing service & income protection • The YuLife App & Stella subscription • Cycle to work scheme • Nursery benefit scheme