Customer Success Manager - Defence and Intelligence

3 days ago

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Planet

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Largest earth observation satellite network delivering a near-daily global dataset

Aerospace • Analytics • Big Data • Imagery • Satellites

501 - 1000

Description

• The Customer Success team at Planet is seeking a new Customer Success Manager • Maintain relationships with customers in our growing Defense and Intelligence segment • Act as main point of contact and trusted advisor for Planet customers • Help drive client retention and value realization

Requirements

• Proven track record of successfully managing customer relationships or projects • 3+ years of experience in Customer Success, account management or similar • Defense and Intelligence background and/or experience working with customers in this domain • Excellent verbal and written communication skills in English • Ability to successfully communicate and coordinate with international customers & sales teams • Experience solving complex problems, and the ability to work independently • Ability to multitask and prioritize job requirements • Willingness to travel

Benefits

• Generous time off including vacation, holidays and company global days off • Comprehensive Leave Policies • Remote friendly work environment • Employee Wellness Program • Home Office Reimbursement • Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)* • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Equity Options* • Volunteering Benefits