Business Technology Analyst
5 days ago
Description
Do you thrive on bridging the gap between business needs and technical possibilities? In this role, you’ll dive into the technical details of CRM and Customer Success applications, working closely with Business Systems Analysts (BSAs) and stakeholders across the organization. Together, you’ll build, configure, and integrate solutions that streamline processes, ensure smooth data flows, and maximize user adoption. If solving complex technical puzzles while driving real business impact excites you, this role might just be your next challenge. Partner with Business Systems Analysts to understand business requirements and transform them into effective technical solutions. Design and implement integrations between platforms, ensuring seamless workflows and data exchange. Develop scalable, reliable, and efficient solutions to meet business objectives, including automation and process optimizations. Troubleshoot and resolve issues within SaaS applications, liaising with vendors and internal IT teams as needed. Translate technical concepts into clear, actionable insights for technical and non-technical stakeholders alike. Maintain comprehensive technical documentation, including system architecture, integration workflows, and configurations. Conduct rigorous testing to ensure new features and integrations meet business requirements and function as intended. Ensure all technical solutions adhere to company policies, industry regulations, and best practices for data security and privacy.
Requirements
A Bachelor’s degree in Information Technology, Computer Science, or a related field. 3–5 years in a similar role, focusing on SaaS applications and system integrations. Hands-on experience with enterprise systems like ERP or CRM platforms. Solid proficiency in JavaScript, with familiarity in React and Node.js. Proven experience with API integrations, particularly REST APIs. Strong knowledge of database management and SQL queries. Familiarity with SaaS platforms like Salesforce, Workday, or NetSuite. A knack for understanding business processes and translating them into technical solutions. Analytical skills with a laser focus on crafting efficient solutions to complex challenges. Exceptional ability to explain technical ideas to diverse audiences, from technical peers to business stakeholders.
Benefits
Your own Pleo card (no more out-of-pocket spending!) A monthly allowance of €60 per month (INR equivalent) towards your lunch 🍜 Remote/hybrid, flexible working arrangement 25 days of PTO + public holidays Option to purchase 5 additional days of holiday through a salary sacrifice Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far❤️🩹 Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work 👶 All of us have a stake in Pleo’s success - ask us about our equity grant scheme
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