Implementation Analyst - Treasury Management Client Care

5 days ago

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PNC

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Checking • Savings • Credit Cards • Auto Loans • Mortgage

10,000+

Description

• Implements complex new products and services for clients • This includes analyzing requirements and gathering deliverables to complete the implementation, ongoing relationship management and maintaining client-specific operating procedures • Provides sales or consultative support to prospects or clients in select deals • Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product • Coordinates and produces data for pre-implementation validation • May coordinate implementation work done by other staff • Analyzes, assesses and documents client requirements while adhering to established processes and procedures • Advises staff on implementation operating procedures • May develop and maintain training materials and on-line demonstrations for product implementations • May provide end user customer training • Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client • Identifies/develops necessary solutions • Ensures positive ongoing client experiences • Manages multiple complex implementations simultaneously; reports progress relative to service level performance • Facilitates/coordinates internal and external stakeholder meetings for implementation projects

Requirements

• Excellent verbal and written communication skills • Excellent project management, organizational, and time management skills • Ability to adapt and learn quickly to new/changing products, processes, and procedures • Extensive experience with supporting client technology implementations and the software development/implementation lifecycle • Experience supporting client testing/validation of payment rails and banking technology interfaces • Experience working with and coordinating troubleshooting/debugging with third party vendors • Understand and have experience implementing with clients the following payment rails: (include but not limited to: ACH, EDI, RTP, API, Wire) • Understand and have experience implementing with clients various payments/banking standards and formats (NACHA, X12, JSON, XML, ISO 20022) but not limited to • Be capable of working with the client to obtain or clarify Business Requirements • Be able to offer alternative solutions or recommend another product/service depending on the client’s need • Be able to communicate project timelines, delays, or other in a fashion that the client understands • Coordinate internal/external calls and meetings • Conduct testing on various platforms (Mainframe & Server based) which can also include running of test files, jobs, and manual loading

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 8 occasional absence days each year • between 15 to 25 vacation days each year, depending on career level and years of service