Call Center Telehealth RN

October 10

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Podimetrics

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Description

• The Nurse in the Clinical Services and Support department plays a critical role in improving patients’ lives by providing clinical and educational services. • The nurse provides support to patients using the SmartMat to reduce their risk of developing diabetic foot ulcers. • In a blended call center, using a combination of clinical knowledge and evidence-based practices, critical thinking, and behavior change techniques, the nurse supports the patient in their journey to optimal health. • Deploys a patient-centered approach that provides a superior patient experience. • Provides training and education to the patient regarding use of the SmartMat, as well as ongoing support and coaching regarding their health. • Engages patients to actively participate in the Podimetrics program. • Ensure patients stay connected with their providers to improve clinical outcomes. • Conducts inbound and outbound telephonic clinical assessments to evaluate for concerning findings that require intervention by a healthcare provider, identify continuing educational or coaching needs, and to reenforce foot care best practices. • As a result of applying best practice the nurse drives outcomes for patients to self-manage conditions, be on their own feet, and lead fulfilling lives. • Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements.

Requirements

• Bachelor of Science in Nursing • Will consider Registered Nurse with a Bachelor degree other than nursing • Registered Nurse current state licensure with no restrictions • Minimum of five years of clinical nursing experience • Experience working in a fast-paced environment • Remote monitoring and telehealth/call center experience • Understanding of and experience applying behavioral change techniques

Benefits

• Pay Rate - $80,000+ commensurate with experience • Annual bonus opportunity • Equity Options • Flexible Paid Time Off • 16 weeks of paid parental leave. • Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums. • Health Savings Account. • Health Reimbursement Account. • Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues. • 401k; match up to 4%. • Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident • Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance. • Additional life insurance, critical illness, and accident coverage available.