Customer Engineer - Enterprise Account Manager

3 days ago

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Poggio

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Poggio is an advanced platform designed to enhance productivity and effectiveness for enterprise sales teams. It provides tools for generating account plans, building business cases, and crafting tailored messaging, all while offering real-time monitoring of accounts to provide strategic insights and timely alerts. With Poggio, sales teams can significantly reduce manual preparation time and accelerate their sales cycles by leveraging the platform's AI-driven capabilities. This tool is trusted by enterprise sales teams to deliver actionable intelligence quickly, improving customer engagement and increasing sales efficiency.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $6M Seed Round on 2021-07

📋 Description

• Responsible for working hand-in-hand with our top accounts to power their ongoing success with Poggio • Creating our customer success strategy to deliver a repeatable world-class customer experience • Combines technical expertise with an enthusiasm for how revenue organizations operate at scale • Architect the customer journey, defining best practices from pre-sales through renewal • Mapping our customers’ goals into Poggio, ensuring measurable real-world outcomes • Working closely with our leadership team, owning the creation and evolution of our customer engagement strategy

🎯 Requirements

• 5+ years of experience in a relevant role (Sales Engineering, Solutions Engineering, Account Management, Customer Success, Solution Architecture, or Customer Engineering) • Experience working with or selling to large global revenue organizations with understanding of enterprise sales processes • Technical inclination with ability to learn new technologies quickly • Strong communication skills, especially for technical presentations • Ability to speak fluently with both technical stakeholders and business executives • Organized approach to work, managing concurrent opportunities effectively • Entrepreneurial mindset to think big and deliver simple solutions while learning new skills • Experience with sales technologies, CRMs, and sales enablement platforms • Nice to haves: Experience as an enterprise seller, Experience in a customer-facing role for AI solutions, Experience with large global revenue organizations (either working at one, or selling to them)

🏖️ Benefits

• Competitive pay, stock options, and benefits • Unlimited, flexible PTO • Remote-first, with option to work in our SF office in Jackson Square • At least biannual off-sites to meet with the team (attendance optional) • Health care plan (medical, dental, vision) • 401k plan with employer matching • Wellness benefit ($1200/year for whatever nourishes you) • Paid parental leave