Solutions Analyst - Pharmacy

October 17

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PointClickCare

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Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• PointClickCare is a leading healthcare technology platform enabling meaningful care collaboration. • Provide exceptional customer experience while handling technical queries. • Prioritize daily tasks to resolve customer problems timely using various communication channels. • Remain calm troubleshooting moderately complex system issues with customers.

Requirements

• Post secondary education required. • Experience supporting and trouble-shooting web-based software applications. • Preference for those with experience using diagnostic tools to help resolve customer issues. • Understand the business processes and practices within a long-term care or medical facility. • Strong, demonstratable problem-solving skills. • Excellent communication skills, written and oral. • Energized and motivated by a fast paced, dynamic, high demand working environment. • Demonstrated ability to multi-task, prioritize, and manage customer expectations. • A quick learner with acumen for software and technology. • A patient and active listener who is detail-oriented. • High level of customer focus and empathy. • Familiarity with PointClickCare software is an asset.