Associate Customer Success Manager - Maritime Technology & Intelligence

October 30

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Pole Star Global

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Fleet Management • Vessel Monitoring • LRIT Data Centre/ASP Services • LRIT Conformance Testing • Maritime Domain Awareness

51 - 200

Description

• About Pole Star: As the leader in maritime intelligence, Pole Star Global empowers better decision-making and protects clients’ business interests... • The Opportunity: As an Associate Customer Success Manager at Pole Star Global, you will play a pivotal role in ensuring our clients' success by delivering exceptional service and support. • Responsibilities: Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto Pole Star Global's solutions... • Account Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor... • Usage Analysis: Monitor and analyse client product usage, proactively identifying opportunities for improvement or additional services...

Requirements

• 1-3 years of experience in a customer success, account management, or related role. • Ability to manage and present information to customers on product roadmap and incident resolution • Strong communication and interpersonal skills. • Experience managing renewals, upselling products and assisting a revenue generating team. • Problem-solving mindset and a proactive approach to client satisfaction. • Proficiency in CRM software (Salesforce & Hubspot preferably) • Familiarity with maritime industry practices and regulations is a plus • Some Travel may be required (Company funded)

Benefits

• Flexible working (Hybrid - Come in when it makes sense but you must be commutable to London) • Health and dental insurance • Life insurance, company funded to 3x salary • Discretionary Bonus • Employee assistance program • 25 days annual leave • 5 wellness days • Subsidised gym membership • Up to a 5% matching pension • Refer-a-friend recruitment bonus • Perkbox • Unlimited learning and development opportunities