Popmenu
Popmenu is a comprehensive marketing platform designed specifically for restaurants, ranging from independent eateries to full-service dining establishments. It provides solutions such as interactive menus, online ordering, website design, and restaurant marketing services. By automating personalized marketing and integrating AI technologies, Popmenu helps restaurants maximize their online presence and revenue while enhancing customer engagement.
Client Success Manager
Yesterday
Popmenu
Popmenu is a comprehensive marketing platform designed specifically for restaurants, ranging from independent eateries to full-service dining establishments. It provides solutions such as interactive menus, online ordering, website design, and restaurant marketing services. By automating personalized marketing and integrating AI technologies, Popmenu helps restaurants maximize their online presence and revenue while enhancing customer engagement.
📋 Description
• Are you passionate about helping clients make the most out of their product? Do you believe that successful client adoption is the foundation of a successful long-term partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? • About This Opportunity: We are looking for a talented Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s platform. • What's on Your Plate: • Client Success: Our Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. • Support for Restaurant Owners: Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. • Enablement Materials: Our Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize. • Product Liaison: Our Client Success Manager is the link between our product team and our clients and internal teams. • Bottom line – in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform.
🎯 Requirements
• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict • Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory • Experience negotiating and navigating subscription renewals and churn conversations. • Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time • Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment • Proven success with rolling out products to clients, ideally in the restaurant industry • 1-3 years of customer success experience
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