Client Support Integration SME

4 days ago

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Popmenu

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Popmenu is a comprehensive marketing platform designed specifically for restaurants, ranging from independent eateries to full-service dining establishments. It provides solutions such as interactive menus, online ordering, website design, and restaurant marketing services. By automating personalized marketing and integrating AI technologies, Popmenu helps restaurants maximize their online presence and revenue while enhancing customer engagement.

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

📋 Description

• At Popmenu, we're dedicated to transforming the restaurant industry by offering cutting-edge technology and robust support. • Are you a solutions-oriented professional with a knack for guiding clients through the integration process of new software? • Popmenu is currently seeking a Client Support Integration Subject Matter Expert to be a crucial part of our customer success journey. • This role is ideal for someone who thrives in a fast-paced environment, is passionate about client relations, and possesses a strong technical background. • As the Client Support Integration SME, you will play a pivotal role in ensuring our clients have a seamless experience while integrating Popmenu’s solutions into their restaurant operations. • You will serve as a technical expert, providing support and guidance during the implementation phase, troubleshooting any issues that arise, and training clients on how to maximize their use of our technology. • Your comprehensive knowledge of Popmenu’s product suite will empower you to provide high-level assistance and foster strong relationships with our clients.

🎯 Requirements

• Bachelor's degree or equivalent experience in a relevant field • 3+ years of experience in client support, technical support, or a similar role • Strong understanding of SaaS applications and technical integration processes • Exceptional communication and interpersonal skills, with an emphasis on client service • Ability to troubleshoot technical issues and provide efficient solutions • Strong organizational and time management skills, ensuring projects remain on track • Experience training and supporting clients in a technology-based environment • Flexibility to adapt to a rapidly changing environment

🏖️ Benefits

• We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging. • Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call “Super Booms”. • Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.