Power Factors
Power Factors develops software that accelerates the global energy transition by empowering owners and operators of renewable energy to collaborate, automate critical workflows, and make the best decisions to maximize asset returns.
Enterprise Asset Management • Asset Performance Management • Wind • Solar • PV
501 - 1000 employees
💰 Private Equity Round on 2021-01
Customer Success Manager
February 15
Power Factors
Power Factors develops software that accelerates the global energy transition by empowering owners and operators of renewable energy to collaborate, automate critical workflows, and make the best decisions to maximize asset returns.
Enterprise Asset Management • Asset Performance Management • Wind • Solar • PV
501 - 1000 employees
💰 Private Equity Round on 2021-01
📋 Description
• Managing the client experience throughout the life of the engagement with Power Factors to ensure client satisfaction • Coordinating internal cross-functional resources (Product, Development, Engineering, Sales) on behalf of our customer’s interests • Maintaining a complete understanding of our products and service offerings • Demonstrating a programmatic approach in planning and execution • Creating and improving policies and procedures that optimize customer experience • Acting as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc. • Monitoring and tracking performance through CRM of Customer accounts according to key customer success metrics, including user adoption, satisfaction, retention, financial performance, and more • Working in partnership with the Sales team to extend expanded services and support organic growth • Escalation point for support tickets to ensure timely completion and satisfaction • Facilitate training sessions with multiple user groups/roles/functions; helping users understand the full capabilities of the platform and increase user adoption • Conduct discovery and investigations alongside our users to facilitate the integration of our platform and tool sets into the Customer's business processes and workflows
🎯 Requirements
• University degree in Business, Engineering, or a related field • Minimum of 2-4 years' experience in project management, business process development, professional experience with B2B SaaS • Experience in Renewable Energy industry (Solar/Wind/Storage) is a must • Experience in managing large accounts and ensuring customer satisfaction • Strong relationship management skills and customer focus • Solution oriented strategic thinker; take responsibility; drive resolution • Ability to think technically and manage both tactical details and strategic goals • Excellent, professional communication skills in English • Ability to communicate in French, German or Spanish is an asset
Apply NowSimilar Jobs
November 23, 2024
As a Customer Success Operations Analyst, help the CS structure deliver results through useful reports and insights. Create and update CRM processes while training team members.
November 22, 2024
Join Docplanner to understand customer needs and resolve issues effectively with our SaaS product.
November 10, 2024
Join Docplanner to support customer success in the health tech sector.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.