Customer Service Representative

4 days ago

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+4 more states

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $36.6k - $54.9k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Premera Blue Cross

WebsiteLinkedInAll Job Openings

healthcare coverage • workforce wellness • stop-loss • overpayment recovery • health insurance

1001 - 5000 employees

Founded 1945

⚕️ Healthcare Insurance

Description

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution, de-escalate calls, as well as provides caller education, through clear and accurate exchange of information • Follow-up, resolve and document issues in a timely manner • Route inquiries needing further investigation to the appropriate department and conduct routine research as needed • Follow up on pended items and route incoming paperwork to correct departments for completion • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements • Performs with reliable and consistent behaviors, performance goals and metrics, and attendance • Other duties as assigned

Requirements

• High School Diploma or GED (Required) • One (1) year of previous customer service experience (Required) • Experience with MS Office or other computer platforms (Required) • Two (2) years of college level courses or two (2) years’ work experience with phone related customer service • Healthcare, benefits, call center, claims processing or Facets experience

Benefits

• Medical, vision and dental coverage • Life and disability insurance • Retirement programs (401K employer match and pension plan) • Wellness incentives, onsite services, a discount program and more • Tuition assistance for undergraduate and graduate degrees • Generous Paid Time Off to reenergize • Free parking