Product Support Specialist - Smart Maintenance

December 30, 2024

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AppFolio

WebsiteLinkedInAll Job Openings

technology • property management • software-as-a-service • investment management • community association management

1001 - 5000 employees

Founded 2006

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 Venture Round on 2013-11

Description

• Be the first point of contact for maintenance work orders, clarifying tenant requests and assessing issues with laser focus. • Use your critical thinking skills to make informed decisions. • Keep Property Managers in the loop and ensure residents know their requests are in safe hands. • Share feedback on process changes, trends, and improvements—your voice matters! • Switch gears effortlessly to support text and online maintenance queues when needed. • Communicate like a pro: clear, concise, and with a friendly tone that feels human and approachable. • Go above and beyond for our business, customers, and teammates—because that’s what you do.

Requirements

• 1–2 years of experience in customer service, help desk, or similar roles. • The flexibility to work weekends (we’re 24/7/365, including holidays). • A dedicated, quiet space for your remote home office setup. • A proven track record of meeting or exceeding performance metrics (for internal applicants: at least 90 days).

Benefits

• Regular full-time employees are eligible for benefits - see here.