Customer Service Representative

November 13

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Advocate RCM

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Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management

201 - 500

Description

• The Customer Service Representative is responsible for assisting patients with any concerns or questions regarding their medical bills • Customer Service Representatives work independently, or in conjunction with Operations to ensure customer satisfaction and resolution • This position is fully remote Monday through Friday • Take inbound calls from patients, insurance or medical facilities • Help with escalated questions and calls from Global Team Members • Use company systems for updating insurance, reading denials from EOB, reading claim levels and how payments are applied, correcting insurance information if needed, rebilling claims • Taking payments and working with patients to set up payment plans • Maintaining professionalism and customer focus during escalated calls with upset patients • Actively monitor and respond to patient emails and voicemails in a timely manner

Requirements

• Excellent verbal and written communication skills • Basic knowledge of Microsoft Office Suite • Ability to operate related office equipment, such as computers, 10-key calculator, and copier • Ability to work independently and in a fast-paced environment • Ability to anticipate work needs and interact professionally with insurance payors • Excellent organizational skills and attention to detail • High school diploma or equivalent required • At least one year of customer service in medical field experience required • At least one year of call center experience preferred

Benefits

• Great benefits beginning day one to include Medical/Dental/Vision HSA, FSA, and Dependent Care FSA options are available • HSA Wellness Program with $600 employer contribution • Annual biometric screenings • Company swag on day one • Employee appreciation days • 401k with employer match: 100% on the first 3%, 50% on the next 2% • A culture of promotion from within • PTO and sick time • Ten paid holidays to include the day after Thanksgiving and Christmas Eve • Consistent Monday through Friday schedule • Referral bonuses • Potential for hybrid work schedule • Parental leave • Employer-paid short/long-term disability and Life/AD&D • Employee of the Month bonuses • Voted one of the 2022 Top Places to Work in Columbus by Columbus CEO Magazine for 2022 & 2023!