Customer Service Representative

14 hours ago

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Advocate RCM

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Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management

201 - 500

Description

•The Customer Service Representative is responsible for assisting patients with any concerns or questions regarding their medical bills. •Customer Service Representatives work independently, or in conjunction with Operations to ensure customer satisfaction and resolution. •This position is fully remote and will operate on a shift from 12:00 PM EST to 9:00 PM EST each work day. •Take inbound calls from patients, insurance or medical facilities. •Help with escalated questions and calls from Global Team Members. •Use company systems for updating insurance, reading denials from EOB, reading claim levels and how payments are applied, correcting insurance information if needed, rebilling claims. •Taking payments and working with patients to set up payment plans. •Maintaining professionalism and customer focus during escalated calls with upset patients. •Actively monitor and respond to patient emails and voicemails in a timely manner. •Q&A for Global Team Members. •Performs other related duties as assigned.

Requirements

•Excellent verbal and written communication skills. •Basic knowledge of Microsoft Office Suite. •Ability to operate related office equipment, such as computers, 10-key calculator, and copier. •Ability to work independently and in a fast-paced environment. •Ability to anticipate work needs and interact professionally with insurance payors. •Excellent organizational skills and attention to detail. •High school diploma or equivalent required. •At least one year of customer service in medical field experience required. •At least one year of call center experience preferred.

Benefits

•Great benefits beginning day one to include Medical/Dental/Vision HSA, FSA, and Dependent Care FSA options are available •HSA Wellness Program with $600 employer contribution •Annual biometric screenings •Company swag on day one •Employee appreciation days •401k with employer match: 100% on the first 3%, 50% on the next 2% •A culture of promotion from within •PTO and sick time •Ten paid holidays to include the day after Thanksgiving and Christmas Eve •Consistent Monday through Friday schedule •Referral bonuses •Potential for hybrid work schedule •Parental leave •Employer-paid short/long-term disability and Life/AD&D •Employee of the Month bonuses •Voted one of the 2022 Top Places to Work in Columbus by Columbus CEO Magazine for 2022 & 2023!