Microsoft Dynamics CRM Administrator

September 17

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PrePass

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Description

• Administer, configure, and maintain the Microsoft Dynamics 365 platform, ensuring seamless integration with PrePass's toll payment and bypass systems. • Ensure optimal system performance, uptime, and security, quickly addressing any issues to maintain smooth operations for mission-critical applications. • Design, develop, and deploy custom workflows, forms, and reports to support PrePass’s unique business processes and enhance system functionality. • Collaborate closely with IT, Business Intelligence, and other technical teams to understand business requirements, translating them into effective technical solutions within Dynamics 365. • Manage system upgrades and new releases, ensuring they align with operational needs and minimize any potential disruption to services. • Maintain data integrity across the CRM system, focusing on accuracy and reliability of data used in critical functions such as fleet management and tolling. • Create and maintain comprehensive system documentation, including design specifications, test plans, and user/admin guides. • Work with the data management and Business Intelligence teams to ensure smooth integration of Dynamics 365 data with other systems, supporting data-driven decision-making. • Participate in all phases of the solution delivery life cycle, including planning, design, testing, and implementation, with an emphasis on scalability and efficiency for PrePass’s expanding services. • Train and support end users and stakeholders on Dynamics 365 functionality, with a focus on enhancing their ability to leverage the system for specific business needs.

Requirements

• 5+ years of experience as a System Administrator, with strong experience in Microsoft Dynamics CRM system administration. • Proven ability to troubleshoot and resolve complex system issues, ensuring high availability and performance. • Experience with the design and development of workflows, forms, and reports within Dynamics 365. • Strong collaboration and communication skills, with the ability to work effectively across departments. • Experience managing system upgrades and new releases with minimal disruption to operations. • Knowledge of SQL and database management as it relates to Dynamics 365. • Relevant certifications in Microsoft Dynamics CRM are highly preferred. • Experience with Agile methodologies and working in a Scrum team environment. • Familiarity with Power Platform, Dataverse, and integration with other Microsoft services. • Experience working within the SDLC, with a focus on Dynamics 365 solutions. • Knowledge of basic accounting principles and financial reporting within Dynamics 365. • Working knowledge of PowerBI, SharePoint Online, and SQL Databases.

Benefits

• Robust benefit package that includes medical, dental, and vision that start on date of hire. • Paid Time Off, to include vacation, sick, holidays, and floating holidays. • 401(k) plan with employer match. • Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships). • Tuition Reimbursement Program. • Voluntary benefits, to include but not limited to Legal and Pet Discounts. • Employee Assistance Program (available at no cost to you). • Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees. • Community Give-Back initiatives. • Culture that focuses on employee development initiatives.