Customer Success Manager

19 hours ago

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Prince of Travel

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Travel • Adventure • Credit Cards • Global Affairs • Aviation

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Description

• Responsible for the success of our Concierge clients and their travel needs. • Help develop and execute the product vision, strategy, and roadmap. • Initiate the product iteration process to maximize customer satisfaction. • Define product requirements, user stories, and feature specifications. • Collaborate with stakeholders to ensure product alignment and successful launches. • Conduct market analysis and competitive research to identify opportunities in the travel industry. • Monitor product performance, gather user feedback, and iterate on product improvements.

Requirements

• Proficiency in Loyalty Programs: Deep understanding of various airline, hotel and bank loyalty programs. • Global Destination Knowledge: Familiarity with popular travel destinations and an overall good grasp of geography. • Booking Systems Expertise: A high degree of familiarity with online booking tools (Aeroplan, Marriott, Amex). • Industry Trends: Awareness of current trends in the travel and credit card industry. • Creative Solutions: Ability to find alternative routes or booking options when faced with limited availability. • Quick Decision-Making: Ability to make fast, informed decisions when unexpected problems arise. • Customer-Centric Thinking: Focused on finding solutions that align with the client's needs and preferences. • Analytical Thinking: Ability to analyze complex itineraries and identify potential issues or optimization opportunities. • Resourcefulness: Capability to leverage a variety of resources to resolve issues quickly. • Attention to Detail: Ability to carefully review and manage bookings, ensuring accuracy in every detail. • Negotiation Skills: Ability to negotiate with airlines, hotels, and other travel vendors. • Time Management: Efficiency in handling multiple bookings and requests simultaneously. • Excellent verbal and written communication skills for conveying complex product concepts clearly. • Strong interpersonal and relationship-building abilities to collaborate with cross-functional teams.

Benefits

• Work from anywhere with a stable internet connection, offering you an unprecedented work-life balance that can even include travel. • Benefit from ongoing training opportunities that can make you an expert in the travel industry. • Work in a supportive environment where your creativity is valued and your contributions directly impact a community of travel enthusiasts. • Your skills and creativity will be rewarded with a competitive salary and opportunities for professional growth. • Your role is not just a job, but a journey. You will enhance the travel experiences of countless individuals, helping them create unforgettable memories.