Senior UX Researcher - Accounts and Growth

3 days ago

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Spectator Sports

201 - 500 employees

🎮 Gaming

⚽ Sports

Description

• Own the end-to-end research process within Accounts and Growth, including prioritizing & scoping research opportunities, recruiting participants, collecting data, synthesizing and analyzing data, and delivering findings • Partner closely with cross-functional team members in identifying key research objectives and questions to address research needs across the product lifecycle • Use a variety of qualitative and quantitative methods to discover actionable user insights, including surveys, field studies, usability tests, 1:1 interviews, diary studies, CSAT, etc. • Synthesize learnings across different studies, in partnership with other analytics functions (e.g., market research, business intelligence, and data science) to effectively tell compelling stories about our users rooted in data • Translate research findings into actionable insights, and strategic narratives through compelling storytelling and creative artifacts, reports, and read-outs • Communicate research findings, insights, and recommendations clearly and effectively to key stakeholders, including senior management • Support the development and maintenance of a research roadmap that aligns with the Accounts and Growth business goals and objectives

Requirements

• 5+ years of relevant experience in UX Research, Design Research, or Human Factors Engineering • Bachelor’s, Master’s, or PhD in Psychology, Human Factors, HCI, Anthropology, or related field • Strong proficiency with mixed-methods research (qualitative and quantitative) and executing both evaluative and generative studies. Must be proficient in survey writing and analysis. • A portfolio of case studies highlighting your end-to-end research process and the impact your work had on an organization, team, product, and/or feature • Excellent communication skills with the ability to effectively collaborate with and influence stakeholders • Experience with remote testing tools (e.g., dscout, UserTesting, Qualtrics, etc.) • A deep curiosity and passion for uncovering user needs, motivations, behaviors, and pain points • Bonus points for having comfort/familiarity with advanced quantitative methods (e.g., A/B testing, log data analysis, MaxDiff) and data analysis tools/programming languages (e.g., R, SQL, and/or Python)

Benefits

• Company-subsidized medical, dental, & vision plans • 401(k) plan with company match • Long-term incentives and bi-annual bonus • Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!) • Generous paid leave programs, including 16-week paid parental leave and disability benefits • Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked • Company-wide in-person events and team outings • Lifestyle enhancement program • Company equipment provided (Windows & Mac options) • Annual performance reviews with opportunities for growth and career development