Junior Customer Support Specialist - Remote

March 21

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Process Street

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Process Street is a modern process management platform for teams. We help teams share their core processes, then transform them into powerful no-code workflows.

Employee Onboarding • New Client Setup • Client Onboarding • Git Workflow • Daily and Weekly Tasks

51 - 200 employees

Founded 2013

💰 $12.2M Series A on 2020-02

📋 Description

• We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. • At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. • You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of. • Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.

🎯 Requirements

• You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS. • You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too! • You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way. • You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers. • You have growth mentality. You have a self-motivated approach to learning and development. • You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus! • Ability to work 9am-6pm PST.

🏖️ Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December. • Annual company offsite – We get together as a whole company annually as well as encourage and sponsor small group meetups so that you can meet your teammates face to face around the world. • Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections. • Equity for all full-time roles.