Customer Success Manager

5 days ago

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Procurify

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Procurement Process Management • Purchase Order Approval Workflow • Streamlined Purchasing Processes • Requester & Approver Management • Procure to Pay Cycle

51 - 200

Description

• Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal • Build and nurture long-term relationships with customers, ensuring they achieve their business objectives • Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify • Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing • Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth • Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations

Requirements

• 3+ years of Customer Success experience in SaaS • Strong problem-solving skills and a self-starter attitude • Customer-centric mindset; challenges the status quo and finds a better way • Understands our customer personas and the goals and challenges of our target market • Excellent written and verbal communication skills both internally and externally • Keeps up to date on trends and news from the industry, our competitors, and our target market • Shares Procurify values of Compassion, Courage, Creativity and Curiosity • Comfortable working independently as well as part of a team in a fast-paced environment

Benefits

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! • Four-day workweek: Burnout is real. To help you restore balance between work and life, all Procurify team members work four days a week. • Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. • Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account. • Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns. • DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.