Client Success Team Manager

October 12

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Spektrix

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Software Development • Arts Management and Marketing • Cloud-based Software • Data Analysis • Fundraising

201 - 500

💰 Venture Round on 2021-03

Description

• Job Title: Client Success Team Manager • Team: Client Success • Reporting to: VP of Client Success - US & Canada • Location: Remote – must reside in one of the following states: Colorado, Idaho, Montana, Nebraska, Nevada, Oregon, Utah, Wyoming. • Please note that while the majority of the work is conducted remotely for non-local team members, all team members are expected to be available to attend key on-site events/activities 4 times per year. • Hours: Full-Time • The core working hours for the team members that you will directly manage are 10am-6pm PT, Monday-Friday. • Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organizations be more successful. • You’ll do this through coaching and support.

Requirements

• Experience supporting team members through line management and coaching • Excellent interpersonal and communication skills, allowing you to collaborate effectively with those you manage and others in the business • Experience of leading and motivating others and driving high performance across teams • An interest and knowledge of approaches to promoting work/life harmony and wellbeing in the workplace • Strong alignment with the Spektrix Values • An ability to apply existing skills and knowledge to solve new and complex problems • A willingness to work collaboratively and identify the strengths in others and work to make the best work happen

Benefits

• Generous Paid Time Off program • 35 days of paid time off per year (including public holidays, which you have the option to flex if you'd like to work on a public holiday and take the holiday time another day) • 10 Paid Sick Days • Two volunteering days per year • Professional development opportunities • Flexible working with support for WFH setup / equipment • Month-long Paid Sabbatical after 5 years of service • Free snacks, drinks and breakfast items in our offices • Catered lunch at the office every Thursday • Varied range of regular socials throughout the year • Working from home • Equal opportunities • Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. • Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive.