Customer Success Manager

October 9

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Description

• Customer Success Manager at Uptime.com, working with clients to maximize platform value. • Manage key accounts, aligning with decision-makers to exceed client expectations. • Drive account growth, proactively pursue upselling and cross-selling opportunities. • Oversee customer onboarding and ensure quick realization of platform value. • Collaborate with internal teams to integrate customer feedback into services. • Monitor customer health metrics to ensure proactive support. • Lead conversion of free trial users into long-term customers. • Act as a customer advocate to influence product development.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role in SaaS or technology-driven environments, with proven success in building and managing customer relationships. • Strong strategic thinking and problem-solving abilities, with a track record of helping customers achieve measurable success. • Experience managing high-value accounts and demonstrated ability to align with senior executives and stakeholders. • Ability to identify business opportunities and successfully lead upsell, cross-sell, and renewal strategies. • Exceptional communication skills, both written and verbal, with the ability to present complex ideas clearly and persuasively. • Data-driven mindset, using metrics to track customer health and proactively identify areas for improvement. • Experience collaborating cross-functionally, particularly with Product and Engineering teams, to align customer needs with product evolution. • Experience conducting product demos, customer training sessions, and guiding new users through onboarding processes. • Familiarity with SRE (Site Reliability Engineering) practices is a plus but not required.

Benefits

• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations. • Professional development opportunities to further skills and knowledge • Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry. • A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world. • Health Care Plan (Medical, Dental & Vision) for US Employees • Generous PTO bank - including substituting your local or religious holidays! • Family Leave (Maternity, Paternity) • Training & Development • Work From Home