Director, Client Success

March 14

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $145k - $155k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Progyny, Inc.

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Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

healthcare • medical • financing • fertility • egg freezing

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

📋 Description

• Ensure exceptional service and drive measurable value • Collaborate with internal teams and work closely with external stakeholders • Present clear, data-driven value stories that demonstrate solution performance • Use financial models and insights to support renewals and upsell opportunities • Develop and execute tailored strategic plans for client retention and growth • Build and maintain strong, multi-level relationships with employers, brokers, and consultants • Address and resolve client challenges proactively • Define and achieve key KPIs to drive client and organizational success • Conduct regular virtual and in-person meetings with clients and consultants • Travel 25% to meet with clients and stakeholders

🎯 Requirements

• 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries • Proven success managing relationships with large, complex employers, with a focus on strategic retention and growth • Demonstrated ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes • Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively • Expertise in presenting complex information and insights in ways that resonate with diverse audiences • Strong financial and problem-solving skills to drive data-backed decisions and client ROI • Proven ability to define goals, create action plans, and deliver results in a dynamic environment • Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization • Located near a major U.S. airport, with the ability to travel frequently for client interactions

🏖️ Benefits

• Paid family and parental leave • Fertility and family building benefits (including egg freezing, IVF, and adoption support) • Family care fund and Parents’ Employee Resource Group • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Company social events • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office