Customer Service Team Lead

October 25

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Promenade Group

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Description

• Promenade is scaling rapidly and seeking a dynamic and experienced Customer Service Team Lead to oversee a team of 8 offshore representatives. • You will play a pivotal role in ensuring customers receive exceptional support and fostering strong relationships within the team. • Accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. • Best suited for someone who is passionate, empathetic, driven, and loves solving complex problems. • We are looking for someone who is outgoing, detail-oriented, and works efficiently under pressure.

Requirements

• A natural people person and relationship builder • Passionate about serving small businesses and being apart of a growing startup • Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence • An excellent communicator, both in writing and over the phone • Friendly, optimistic, and have a caring demeanor • Adept at working well under pressure and with tight deadlines • Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat

Benefits

• Equity/Stock options in a profitable and rapidly growing company • Great Medical/Dental/Vision coverage • Transportation coverage in the form of parking, rideshare, or metro credit • Fully stocked snack bar & weekly catered lunches • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) • Ability to mold your career and make an immediate impact • Work in a fast-paced, fun environment with an eclectic group of people from all over the world