Customer Service Trainer

March 8

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Logo of Proper

Proper

Proper is a company that provides specialized accounting services for property managers and real estate developers. Their services are designed to enhance profitability and efficiency by managing the books for these clients. Proper utilizes expert accountants with backgrounds from leading accounting organizations and integrates with popular property management software platforms. They offer scalable pricing options and are equipped to handle a diverse range of asset class challenges such as co-ops, mobile homes, and short-term rentals.

Property management bookkeeping β€’ Property management accounting β€’ Property asset management

πŸ“‹ Description

β€’ Proper is a quickly growing startup that values your skills, voice, and happiness. β€’ We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. β€’ We provide technologically advanced property accounting services while fostering collaboration, respect, communication, joy, and personal growth. β€’ We’re seeking a Customer Service Trainer to join our team. β€’ This role involves facilitating training, monitoring performance, and ensuring a world-class customer experience.

🎯 Requirements

β€’ Customer service training development and facilitation. β€’ Experience training technical professionals (e.g., accountants, engineers, or analysts) in soft skills. β€’ Knowledge of customer service excellence frameworks (e.g., Ritz-Carlton Gold Standards, Disney Institute methodologies). β€’ Experience in developing and implementing SOPs for customer service teams. β€’ Strong knowledge of de-escalation techniques and customer engagement strategies. β€’ Fluent proficiency in English. β€’ Experience working in startup or BPO environments. β€’ Effective communication and coaching skills. β€’ Ability to simplify complex customer interactions into structured training. β€’ Strong problem-solving and adaptability in high-growth environments. β€’ Confidence in working across multiple teams and departments. β€’ Data-driven decision-making for training effectiveness.

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