Insurance Ops Manager - Executive Benefits

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Protective Life

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Insurance • Annuities • Asset Protection

1001 - 5000

Description

• The work we do has an impact on millions of lives, and you can be a part of it. • We help protect our customers against life’s uncertainties. • This position requires oversight and guidance of the Executive Benefit Inforce Operations team. Includes management of our administrative support staff including Quality Control, Premium Admin, and Workflow Management. • Assumes ownership of the admin team workloads and service standards and provides detailed and consistent communication to senior management regarding processing statistics.

Requirements

• Bachelor’s degree in business or related field preferred; high school diploma required. • Current FINRA SIE and Series 6/7 preferred. If not currently held, must obtain FINRA SIE and Series 6 within one year of hire. • Minimum 3 years’ experience working independently in a fast-paced, multi-faceted environment while focusing on critical high value deliverables. • Minimum 1 year of experience in the insurance and/or financial field. • Variable life or annuity experience a plus. • Prior experience in leadership and/or people management strongly preferred. • Must have excellent leadership, verbal and written communication, customer service, analytical and problem-solving skills. • Must have the ability to summarize broad concepts into reviewable data -- solution-oriented mindset required. • Must have the ability to meet the needs of a diverse customer group and handle challenging conversations. • Must have the ability to master several different systems and repositories of information, to seamlessly utilize all of them to support daily operations. • Must adapt easily to a quickly changing environment. • Assumes ownership of team workloads and service standards and provides detailed and consistent communication to senior management regarding processing statistics. • Maintaining productivity & quality at or above the team standard. • Full proficiency in Microsoft Office, including Excel.

Benefits

• We aim to protect physical wellbeing through health, dental and vision insurance. • We protect mental wellbeing through mental health benefits and an employee assistance program. • We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). • We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. • All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.