Operations Regional Field Manager

8 hours ago

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Solera Holdings, LLC.

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5001 - 10000

Description

• Lead a team of (20 +) Service on Site (SOS) field staff to achieve defined performance metrics • Provide team members with regular recognition and feedback based on performance metrics • Manage the team to achieve Field Operations success metrics of Quality, Cycle time & Accuracy • Monitor capacity, cycle time, goals and objectives for the team • Partner with the Scheduling team to support capacity and availability • Oversee, train and support the onboarding of new SOS’s • Perform quality review on claims in compliance with SLA requirements and quality standards

Requirements

• 5+ years of claims experience in the insurance industry or relevant leadership work in adjacent fields. • Excellent customer service skills. • Top of the line organizational skills. • Strong attention to detail, with knowledge of insurance policies and claims practices. • Extremely detail and execution oriented with problem solving and leadership skills. • Professional customer service focused demeanor and excellent communication skills. • Ability to manage day-to-day operations of a team of remote employees based within your region. • Ability to assess a claim situation and define a services approach which meets the needs of the customer. • Excellent written and verbal communication skills.