People Solutions Manager

4 days ago

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PTC

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Product Development Solutions • PLM - Product Lifecycle Management • CAD- Computer Aided Design • Internet of Things • Application Lifecycle Management

5001 - 10000

Description

• Oversee day-to-day operations of the Americas People Solutions team • Create and maintain a high-performance People Solutions team with an inclusive, supportive, and continuous improvement mindset • Hire, Train, Empower, Coach, Develop, Support, and Encourage People Solutions team members • Collaborate confidently with other management to calibrate and coordinate interregional support • Monitor, Audit, and Address America’s People Solutions Team workloads • Initiate opportunities for new service scope and improved employee experiences • Support and delegate self-service support content and process documentation

Requirements

• 6+ Years in a high performing HR role, and at least 4 years overall in a customer facing role (may include years in HR) • 2+ Years Managing Teams • 2+ Years Training & Developing Others • Demonstrated ability and examples of problem solving necessary to identify and resolve issues of varying complexities utilizing multiple HR systems (Workday, PeopleSoft, ServiceNow, Etc.), information inputs, drawn upon knowledge, and in collaboration with others. • Operating successfully in a complex and often ambiguous evolving environment with work demands that are not always clearly defined or with available process knowledge/documentation. • Broad spectrum HR (generalist) knowledge and HR system fluency (either direct experience or ability to quickly become fluent with new systems) • Demonstrated examples of successful communication of various significance at different levels of an organization (i.e. communicating effectively with front line employees through executive level) • Undergraduate College Degree in HR, Business Administration, or Related Field • Basic understanding of relevant regional/local Labor Laws & Requirements • Intermediate to Advanced Experience in Microsoft Office Products (Outlook, Word, Excel, PowerPoint) • HR Certification (SHRM-CP/SCP or PHR/SPHR) helpful but not required