Global Head of Community - Player Support

2 days ago

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PTW

WebsiteLinkedInAll Job Openings

Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000 employees

Founded 2016

🎮 Gaming

Description

• Title: Global Head of Community - Player Support • Location: Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or the UK • Contract: Full-Time • PTW International is looking for a department head for its Community Management division. • You’ll be growing and expanding the vision, strategy, and operating processes to support our global client base. • You will manage, grow and mentor a global team of Community Managers, Social Media Managers and Moderation teams across a wide range of game and genres. • You will be a passionate and tech savvy leader with a strong understanding and knowledge of the role communities play in gaming. • We’re looking for someone who has deep experience in managing teams and communities on a global scale to help build upon our existing service offering. • Accountable for the design and implementation of successful community teams, strategies and practices to support client’s game needs and requirements. • Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks. • Collaborating with PTW Community department, proactively identify and propose innovative solutions, projects, and opportunities to set client’s games apart and deliver great player experiences.

Requirements

• 5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics. • 3+ years managing, mentoring and coaching people. • Understanding of game genres and associated player personas. • Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports • Measurable success record in establishing and growing communities. • Experience working in Outsourcing/BPO industry is a plus. • Experience building business/client proposals, scopes and presentations • Strong presenting and speaking skillsets and capabilities • Strong awareness/knowledge and application of social media and digital marketing technologies. • Ability to work in a fast-paced & international environment. • Collaborative, team-focused and community-first mindset • Fluent in English, both written and spoken.

Benefits

• Competitive basic salary with performance bonus • Dynamic and entrepreneurial culture • You get to work with the latest technologies • You will be working for one of the worlds leading providers of specialist services to the games industry.