Qualfon
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Call Centers and Contact Centers • Technical Support • Business Process Outsourcing (BPO) • Social Media Support • Back-Office Processing
Remote Bilingual Customer Service
March 16
Qualfon
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Call Centers and Contact Centers • Technical Support • Business Process Outsourcing (BPO) • Social Media Support • Back-Office Processing
📋 Description
• Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner. • Forwarding specific inquiries as directed for priority resolution • Documenting each encounter/resolution in the computer tracking system • Strong capacity to retain information • Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor. • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
🎯 Requirements
• One-year previous call center • Strong communication skills in both English and Spanish, both verbal and written. • Ability to attend 100% classroom training program • Passion to meet or exceed performance goals • Working in a time-sensitive environment • Computer savvy and can resolve minor technical issues with minimal assistance
🏖️ Benefits
• Further your education and earn a college degree through our Qualfon University scholarship program • FREE access to personal and professional support through the Qualfon care coaches • Medical, dental benefits, vision, and life & accident insurance for full time employees • Paid time off
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🇺🇸 United States – Remote
💵 $14 / hour
💰 $2.5M Debt Financing on 2016-06
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
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