Customer Support Representative - Spanish, Portuguese, English

February 4

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Quark Software Inc.

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Quark Software Inc. is a provider of advanced desktop publishing tools and enterprise content lifecycle management solutions, focusing on automating the production of highly regulated documentation. With its products like the Quark Publishing Platform NextGen and QuarkXPress, the company empowers organizations to streamline their content processes while ensuring compliance in industries such as life sciences, financial services, and government. Through the integration of AI-powered capabilities, Quark addresses the complexities of content management, enabling better efficiency and scalable solutions for creative teams and enterprise content professionals.

software • desktop publishing • enterprise publishing • dynamic publishing • page layout

51 - 200 employees

Founded 1981

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it. • Interacting with our website customers, answering frequently asked questions and resolving payment issues. • Providing customer support via chat and tickets. • Adherence to communication procedures, guidelines and policies.

🎯 Requirements

• English language level: Upper-Intermediate+ English level: fluent. • Spanish language level: fluent. • Portuguese language level: fluent. • Developed communication skills, stress resistance. • Availability of a personal computer, round-the-clock access to the Internet. • Experience with Zendesk.

🏖️ Benefits

• Competitive salary. A salary that will allow you to focus on product development and motivate you. Regular review of the performance review rate based on the results of work. • Your safety is the most important thing to us. We go through everything together. • Comfortable conditions and schedule. All work is remote, so you can work comfortably at home and from anywhere in the world. We work only during the day and rest at night; we do not have night shifts. • Education and career development: We offer in-house training, our own library, a community for sharing experience, and participation in key IT industry events. We support Lifelong Learning — we encourage learning and reimburse the cost of external courses. • Paid days off and vacation. You can take a day off or vacation at any time you need it without any additional explanation. • Openness and feedback. We have no taboo topics and no excessive subordination. • Take care of your health. We care about you, providing 10 paid sick days per year. • Team building. Every year we hold a large-scale in-person event - Support Meetup, where you can meet all your colleagues, learn company news and just have a great time.