Help Desk Analyst

March 21

Apply Now

Receive Emails with Similar Jobs

Quest Technology Management

WebsiteLinkedInAll Job Openings

Quest Technology Management is a leading provider of reliable technology management solutions tailored to enhance productivity and reduce overhead costs for businesses of all sizes. Specializing in cybersecurity services, managed cloud solutions, and information technology project management, Quest is committed to supporting its clients’ ongoing success with customized IT services. The company emphasizes a client-first approach and offers a comprehensive array of services, including disaster recovery, infrastructure management, and cloud migration, making it a trusted partner in navigating the complexities of modern IT environments.

Managed IT Services • Cloud/Virtualization/Migration Services • Colocation/Hosting/Data Center Services • Customized Service Level Agreements • Risk Management

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

📋 Description

• The Help Desk Analyst is responsible for providing technical support to end-users by troubleshooting and resolving technical issues. • This individual serves as the first point of contact for end-users who have IT related problems for Quest and our customers, to deliver exceptional customer service while resolving technical issues in a timely and efficient manner. • Strong soft skills and customer service abilities are essential to effectively communicate with end-users, through calls and other communication channels, and ensure a positive experience.

🎯 Requirements

• 2 years of experience in a Help Desk position, with relevant certifications or technical training in IT. • Proven experience in providing technical support to end-users, either in person or remotely, in a professional setting, with a strong emphasis on soft skills and customer service. • Strong knowledge of Windows and/or Mac operating systems, Microsoft Office Suite, and common application software. • Basic understanding of Microsoft domain concepts. • Familiar with network concepts, hardware components, and troubleshooting techniques. • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users in a clear and concise manner. • Strong critical thinking skills and ability to work both independently and part of a team in a fast-paced environment. • Ability to clearly document and articulate technical issues within the company ticketing systems. • Must be dependable, self-motivated and demonstrate a willingness to learn. • Ability to function in a 24/7 operation and work flexible schedule on weekdays and weekends as required. • Travel may be required for this position.