QuickNode ⚡
QuickNode simplifies blockchain infrastructure for teams big and small. A lightning-fast global API provides access to 40+ blockchains and 60+ networks. Plus high-leverage tools (IPFS, QuickAlerts, Streams, Functions, Marketplace, etc.) and expert support to evolve, enhance, and push the boundaries of your app. A comprehensive blockchain developer platform trusted by top Web3 projects & businesses, QuickNode has been helping the blockchain ecosystem grow since 2017.
Web3 • Ethereum • Blockchain • P2P • Distributed Systems
51 - 200 employees
Support Engineer - II
March 14
QuickNode ⚡
QuickNode simplifies blockchain infrastructure for teams big and small. A lightning-fast global API provides access to 40+ blockchains and 60+ networks. Plus high-leverage tools (IPFS, QuickAlerts, Streams, Functions, Marketplace, etc.) and expert support to evolve, enhance, and push the boundaries of your app. A comprehensive blockchain developer platform trusted by top Web3 projects & businesses, QuickNode has been helping the blockchain ecosystem grow since 2017.
Web3 • Ethereum • Blockchain • P2P • Distributed Systems
51 - 200 employees
📋 Description
• QuickNode is a cloud-based infrastructure company powering the blockchain ecosystem. • As a Support Engineer II, you will respond to customer support requests and debug Web3 requests. • Ensure resolutions for customers quickly; translate hardships into actionable items for developers. • Work collaboratively with a team on customer issues and task progress. • Meet daily to discuss customer issues and solutions.
🎯 Requirements
• Have handled customer support in a technical capacity • Worked on a remote team of 5-10 people • Written scripts to figure out why some technical thing is not working • Managed refunds, credits and charges in Stripe • Lead a customer support team in a technical capacity • Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash • Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc • The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API • Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable) • Expertise in managing Linux hosts • Experience with proactive alerting and monitoring systems technologies • Dealing with technical customer support (troubleshooting, CLI tools, Linux) • Adept at setting up software you may be unfamiliar with • Being extremely thorough in debugging and documenting issues for other teams • Capable of preemptively solving complex problems prior to their impacting multiple customers • Documenting your processes and sharing knowledge • Experience in Blockchain
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