Senior Change Management Consultant - D365 or Telephony

December 7

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Digital Transformation Services • Azure Migration • Azure Development • Cloud Migration • Data Science

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

Description

• High performing team members, challenging projects and a great place to work. • Contribute to something bigger than themselves. • Support user adoption of D365 or Telephony. • Design and implement how people interact with Microsoft technology. • Assess a client’s current state and understand the baseline of change needs. • Complete change management assessments, identify key stakeholders. • Partner with clients, project managers and technologists in creating recommendations/solutions for change. • Design and deliver change management solutions based on potential need for communications, employee development, training, and governance. • Apply a structured methodology and lead change management activities. • Design and facilitate Change Management Workshops. • Communicate openly and honestly, listen and engage others with respect. • Build healthy relationships with a wide range of personalities. • Hold oneself accountable for own actions. • Work well as an individual, as well as be a productive team member. • Work with integrity at all times.

Requirements

• At least 4 years change management consulting experience • 2 years of professional experience on D365 and/or Telephony projects • Knowledge of ADKAR methodology; PROSCI certification strongly preferred • Consulting change management experience required • Experience and knowledge of change management principles, methodologies, and tools • Exceptional communication skills, both written and verbal • Excellent active listening skills • Ability to clearly articulate messages to a variety of audiences • Ability to establish and maintain strong relationships • Ability to influence others and move toward a common vision or goal • Flexible and adaptable; able to work in ambiguous situations • Ability to strategically and tactically solution client needs • Possess a resilient and tenacious view to problem-solving while balancing respect for those in need • Ability to organize self and potentially small OCM teams on larger projects • Problem solving and root cause identification skills • Ability to work effectively at all levels in an organization • Ability to design/facilitate workshops and training sessions • Ability to design and implement User Adoption Plans • Must be a team player and able to work collaboratively with and through others • Acute business acumen and understanding of organizational issues and challenges • Familiarity with project management approaches, tools, and phases of the project lifecycle • Experience with large-scale organizational change efforts