Qventus, Inc
Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement
51 - 200
Customer Support Associate
October 15
Qventus, Inc
Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement
51 - 200
Description
• On this journey for over 12 years, Qventus is leading the transformation of healthcare. • As a Customer Support Associate, you aim to deliver a delightful member experience for our customers. • This role is integral to our client success team, focusing on addressing customer inquiries and maintaining the health of our deployments. • Conduct product office-hours for existing customers. • Assist with customer onboarding and training. • Work alongside the solution implementation and support team and assist with initial data validation.
Requirements
• A minimum of 1 year of customer support experience in a technical environment or equivalent experience • At least 1 year of experience working cross-functionally (sales, client success, R&D) • Experience managing ticket life-cycle via ticketing systems (e.g. Zendesk)--must understand the chain of command • Experience providing end-user onboarding and training support • Strong English communication skills, both written and verbal. • Experience working with Google suite • Must be able to accommodate working 8:00 AM - 3:00 PM ET
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