Solution Center Engineer II

2 days ago

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R3 LLC

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Description

• Provide telephone/email technical troubleshooting support to R3 clients. • Perform advanced troubleshooting for hardware and software issues. • Follow-up on open tickets and keep clients informed of updates. • Log detailed notes within ticketing system. • Serve as technical escalation point for Level 1 Engineers. • Configure and troubleshoot Windows Server, Active Directory, and Microsoft 365 Applications.

Requirements

• 3-5 years of related experience, ideally in the Managed IT Services industry. • Strong written/verbal communication and customer service skills for collaboration with clients and teammates. • Ability to diffuse difficult situations with upset clients. • Ability to make independent decisions affecting clients. • Deliver excellence in a fast-paced, high-stress environment. • Strong attention to detail for accurate and complete work. • Available to work flexible hours, including night shifts and/or weekends. • A bachelor’s degree in a related field preferred. • Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate and Apple Certified Support Professional.

Benefits

• Competitive wages to reflect your experience and skills. • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. • 401(k) with company match to help you plan for the future. • Flexible time off policies to ensure you maintain a healthy work-life balance. • Many remote opportunities, allowing you to work wherever you want. • Commitment to creating a positive impact on society and encouraging employee involvement. • Opportunities for training incentives and bonuses to help you grow your career. • The chance to be part of an amazing team.