VP - Customer Experience

February 5

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Radicle Health

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Radicle Health is a company dedicated to empowering human services organizations through the use of innovative software solutions. Recognizing that non-medical factors play a significant role in health outcomes, Radicle Health partners with agencies providing care and addressing social determinants of health. Their mission is to be the preferred technology partner, enhancing efficiency and outcome measurement for their clients. The company offers a robust suite of software solutions, including comprehensive EHR systems and case management platforms, supporting over 14,000 organizations in the U. S. and Canada. Their products cater to residential behavioral health, outpatient mental health services, child welfare services, and more, aiming to transform the delivery of care in human services.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🌍 Social Impact

📋 Description

• Lead and Inspire: Manage a talented team of CX managers & directors. Foster a culture of performance, collaboration, and empathy across all the teams under you. • Achieve Industry-Leading Metrics: Implement strategies that enhance activation, engagement, and retention, while ensuring exceptional customer satisfaction. • Drive Efficiency: Streamline workflows, optimize processes, and introduce scalable solutions to elevate team performance and operational effectiveness. • Expand Revenue Opportunities: Identify and execute upsell strategies, expanding recurring revenue while maintaining strong customer relationships. • Collaborate with Executive Leadership: Work closely with company leaders to align CX initiatives with overarching revenue and business goals.

🎯 Requirements

• Are a Proven Leader: You excel at mentoring and guiding diverse teams, ensuring their success through performance management and emotional intelligence. • Are Strategic and Data-Driven: You combine strategic planning with data analysis to make informed decisions and implement continuous improvements. • Have a Customer-Centric Mindset: You deeply understand customer needs, journey mapping, and leveraging feedback to deliver superior experiences. • Embrace Change and Growth: You thrive in dynamic environments, balance entrepreneurial scrappiness with professionalism, and seek innovative solutions. • Exhibit Strong Emotional Intelligence: You are self-aware, an exceptional communicator, and a connector who inspires trust and empathy. • Bring Results: You have a track record of achieving measurable outcomes in activation, retention, upselling, and team performance.

🏖️ Benefits

• 401k matching • medical, dental and vision healthcare coverage • generous PTO policy • paid holidays • volunteer time off • paid parental leave • etc.