Product Support Specialist - Tier II, SaaS/EMR/Healthcare IT

September 4

Apply Now

Receive Emails with Similar Jobs

Raintree Systems

WebsiteLinkedInAll Job Openings

The Most Powerful, Flexible EMR For Therapy and Rehab

Medical Record and Billing • Pediatric Therapy • Physical Therapy • Billing Services • Revenue Cycle

201 - 500

Description

• Product Support Specialist role aids in client experience • Responsibilities include troubleshooting, problem solving, and client service • Support Specialists work closely with clients and internal teams to solve complex issues • Maintain understanding of Therapy industry and Raintree products • Document support interactions for knowledge base and process improvement

Requirements

• Bachelor’s degree or relevant experience • At least 5 years of software application support experience in a SaaS environment • At least 3 years of Raintree Software Support Experience • High technical aptitude • Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment • Medical/Clinical experience preferred • Previous SaaS or Healthcare IT company experience preferred • Working knowledge of EMR/EHR medical software applications is a plus

Benefits

• Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA • 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave • WFH Supply Budget